18+ | Not available in the US, UK, AU.
18+ | Not available in the US, UK, AU.
Updated: May 2024
These terms of use are entered into by and between You and Jack’s House B.V. ("Company," "we," or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms of Use"), govern your access to and use of www.otherworld.xyz, including any content, functionality, and services offered on or through www.otherworld.xyz (the "Website"), whether as a guest or a registered user.
Please read the Terms of Use carefully before you start to use the Website. By using the Website [or by clicking to accept or agree to the Terms of Use when this option is made available to you], you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at https://otherworld.xyz/legal/privacy, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.
This Website is offered and available to users who are at 18 years of age or older, or of the age of legal majority in their jurisdiction, and reside in a jurisdiction where online gambling is permitted by law. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set out in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice to each other in the form of written communication on or before the date the change is posted on the Website.
Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to each time you access this Website so you are aware of any changes, as they are binding on you.
We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
You are responsible for both:
To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by our Privacy Policy [https://otherworld.xyz/legal/privacy], and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You agree you are responsible for any actions taken from your account.
We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:
You must not:
You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
If you wish to make any use of material on the Website other than that set out in this section, please address your request to: support@otherworld.xyz.
If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.
The maximum amount that may be withdrawn is $2,500 per day, $10,000 per week or $20,000 per month, or currency equivalent. Non-funded accounts may win and withdraw a maximum of $100. A successful deposit must be made prior to any withdrawal being honored for purposes of payment verification. We reserve the right to amend any of these limits at any time and may, at our sole discretion, permit players to withdraw more upon request. Jackpot wins shall always be paid in full upon receipt of funds from the Promoter.
There is no limit to how much may be deposited, however The Company complies with all international and regulatory requirements to verify the source of any deposited funds at any time.
The Company name and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.
You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:
Additionally, you agree not to:
The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
This Website may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
All information we collect on this Website is subject to our Privacy Policy https://otherworld.xyz/legal/privacy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express, written, consent.
This Website may provide certain social media features that enable you to:
You may use these features solely as they are provided by us, and solely with respect to the content they are displayed with, and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:
You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice in our discretion.
If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
The website www.otherworld.xyz is owned and operated by Jack’s House B.V., Curaçao company registration number 163817, with its registered address at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao.
We provide this Website for use only by persons located in jurisdictions where online gambling is permitted. We make no claims that the Website or any of its content is accessible or appropriate outside of a permitted jurisdiction. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website, you do so on your own initiative and are responsible for compliance with local laws.
Persons located in or that reside in Aruba, Australia, Austria, Belgium, Bonaire, Curacao, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Ontario, Saba, Slovakia, Spain, Sint Maarten, Sint Eustatius, Statia, Sweden, Turkey, United Arab Emirates, U.S.A or the U.S.A dependencies, and the United Kingdom are not permitted make use of the Service. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from prohibited jurisdictions applies equally to residents and citizens of other nations while located in a prohibited jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a prohibited or restricted jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by the Company to identify your location and providing the Company with false or misleading information regarding your location or place of residence.
The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of this Terms of Use.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys" fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your User Contributions, any use of the Website"s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website.
If you are a resident of a country of the European Union, data protection is a “fundamental right”. You have the right to access and to protect your personal data that has been collected. If any complaint with us is not satisfactorily resolved, you have the right to file a claim with the your local data protection supervisory authority. You can find their contact details here: https://www.edpb.europa.eu/about-edpb/about-edpb/members.
For any dispute not subject to arbitration (such as if you reside in a jurisdiction that does not permit mandatory arbitration, or as specified herein, arbitration does not apply (such as permitted small claims court actions or matters exempted from arbitration), you and the Company agree to submit to the personal and exclusive jurisdiction of and venue in Curacao. You further agree to accept service of process by mail, and hereby waive any and all jurisdictional and venue defenses otherwise available.
The Terms and the relationship between you and the Company shall be governed by the laws of Curacao without regard to conflict of law provisions.
A. Binding Individual Arbitration; No Class Actions
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
B. First, many issues can be resolved quickly and amicably by contacting our customer support at support@otherworld.xyz.
C. Informal Resolution –Try to Work It Out.
If You have an issue that our customer support cannot resolve, prior to starting arbitration, you and the Company agree to attempt to resolve the dispute informally. You and the Company agree to make a good-faith effort to negotiate your dispute for at least 30 days (“Informal Resolution”). Those informal negotiations will start on the day the Company receives a written Dispute Notice from you in accordance with these Terms.
a. You must send your Dispute Notice to: Jack’s House B.V., ATTN: Legal Department, Emancipatie Boulevard Dominico F. “Don” Martina 31, Curacao. You must include your name, address, how to contact you, and the issue or problem you are experiencing.
b. If the dispute is not resolved within by Informal Resolution or small-claims court (below), You or the Company may start an arbitration in accordance with these Terms.
c. Small Claims Court:
Following Informal Resolution, You and the Company agree that either You or the Company may bring a case in small-claims court (if the matter meets the requirements of small-claims court.)
d. Binding Individual Arbitration:
THE ARBITRATION PROCEEDINGS IN THIS SECTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. YOU AGREE THAT NO CLASS ACTIONS ARE PERMITTED.
e. Any Dispute, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The tribunal will consist of a sole arbitrator. The seat of the arbitration will be Curacao. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator(s) may be entered by any court having jurisdiction thereof. The JAMS Rules, including instructions for bringing arbitration, are available on the JAMS website at https://www.jamsadr.com/international-arbitration-rules/english.
f. This means that you and the Company agree to a dispute-resolution process where either you or the Company submit any dispute to a neutral arbitrator (not a judge or jury) that makes the final decision to resolve the dispute.
g. The arbitrator’s decision is final, and can enforced like any other court order or judgment.
h. Disputes We Agree to Arbitrate: You and the Company agree to submit all Disputes between you and the Company (except those specifically exempted below) to individual binding arbitration. “Dispute” means any dispute, claim, or controversy (except those specifically exempted below) between you and the Company that relates to your use or attempted use of the Company’s products or services and the Company’s products and services generally, including without limitation the validity, enforceability, or scope of this Binding Individual Arbitration section.
i. You and the Company agree to arbitrate all Disputes regardless of whether the Dispute is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory.
j. The Informal Resolution and Arbitration sections do not apply to (1) individual actions in small-claims court; (2) an action to compel or uphold any prior arbitration decision; (3) the Company’s right to seek injunctive relief against you in a court of law to preserve the status quo while an arbitration proceeds; and (4) claims of intellectual-property infringement.
k. You and the Company agree that whether a dispute is subject to arbitration under these Terms of Use will be determined by the arbitrator rather than a court.
l. Arbitration Procedure: To start an arbitration, review the JAMS case initiation rules and follow the instructions for initiating an arbitration on the JAMS website. The party starting an arbitration must send JAMS a “Demand for Arbitration” (available on its website), pay a filing fee, and mail a copy of the Demand for Arbitration to the opposing party. You will send a copy to Jack’s House B.V. Legal Department, ATTN: ARBITRATION OF DISPUTE, Emancipatie Boulevard Dominico F. “Don” Martina 31, Curacao. The Company will send our copy to your registered email address and any billing address you have provided us.
m. The arbitration will be conducted by a single JAMS arbitrator selected with substantial experience. You and the Company both agree that the arbitration will be conducted in the English language and that the arbitrator will be bound by these Terms of Service.
n. If an in-person hearing is required, the hearing will take place either in Curacao or where you reside; you choose. Curacao law will apply without regard to conflict of law provisions.
o. The arbitrator (not a judge or jury) will resolve the Dispute.
p. The arbitrator may not award relief against the Company Limited respecting any person other than you.
q. Any decision or award may be enforced as a final judgment by any court of competent jurisdiction.
r. Arbitration Fees and Location:
s. If you start the arbitration, you must pay the JAMS filing fee required for consumer arbitrations.
t. If you choose to be represented by an attorney, you will pay your own attorneys’ fees and costs unless the applicable law provides otherwise.
u. Notice and Filing: If a Dispute must be arbitrated, you or the Company must start arbitration of the Dispute within two (2) years from when the Dispute first arose. If applicable law requires you to bring a claim for a Dispute sooner than two years after the Dispute first arose, you must start arbitration in that earlier time period. The failure to provide timely notice shall bar all claims.
v. Continuation in Effect: This Binding Individual Arbitration section survives any termination of these Terms of Service or the Company provision of services to you.
w. Class Action Waiver: To the maximum extent permitted by applicable law, you and the Company agree to only bring Disputes in an individual capacity and shall not:
(a) seek to bring, join, or participate in any className or representative action, collective or className-wide arbitration, or any other action where another individual or entity acts in a representative capacity (e.g., private attorney general actions); or
(b) consolidate or combine individual proceedings or permit an arbitrator to do so without the express consent of all parties to these Terms and all other actions or arbitrations.
x. Severability:
If all or any provision of this Binding Individual Arbitration agreement is found invalid, unenforceable, or illegal, then you and the Company agree that the provision will be severed and the rest of these Terms of Service shall remain in effect and be construed as if any severed provision had not been included. The sole exception is that if the Class Action Waiver is found invalid, unenforceable, or illegal, you and the Company agree that it will not be severable; this entire Binding Individual Arbitration section will be void and unenforceable and any dispute will be resolved in court subject to the venue and choice of clauses specified in these Terms. Under no circumstances shall arbitration be conducted on a className basis without the Company’s express consent.
No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
The Terms of Use, our Privacy Policy, and AML Policy constitute the sole and entire agreement between you and Jack’s House B.V. regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.
This website is operated by Jack’s House B.V., Curaçao company registration number 163817, with its registered address at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao.
All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: support@otherworld.xyz
Players may add or withdraw funds to and from their account at any time provided all other conditions of use have been complied with. This includes, but is not limited to, bonus wagering, KYC processes and Source of Wealth verification.
Players may deposit funds by accessing the Cashier once logged in. Players must be registered and have completed their full profile prior to making a deposit. Withdrawing funds is only permitted once full KYC checks have been completed.
Deposits are processed instantly. Withdrawals, provided there are no outstanding checks to be performed on the account, will be verified and processed within 72 hours of the request.
All deposits are final. No refunds will be processed. Deposits must be wagered at least 1x (one time) before they may be withdrawn, irrespective of any other restrictions that may be on the account.
Players may close their account at any time by contacting support@otherworld.xyz.