privacy policy

Updated: May 2024

1. General

We take your privacy very seriously and are committed to protecting and respecting the data of our players and website visitors. This Privacy Policy (“Privacy Policy”) explains what personal information we collect when you visit our website at (“Website”), when you register for an account to play our games, or when you otherwise make contact with us. It further explains why we collect that information, and how we use, share, and protect it.

The Website is owned and operated by Jack’s House B.V. (“Company”, “We”, “Us”, “Our”), a company registered and established under the laws of Curacao, with its registered address at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curacao, Curacao. By registering and opening an account with the Website (“Account”), you confirm your agreement to this Privacy Policy. If you do not agree with the terms of this Privacy Policy and/or do not wish to provide us with any of the personal information we require, please do not use the Website. Please note that this Privacy Policy constitutes an agreement between you and the Company. We may change this Policy from time to time at our sole discretion and we encourage you to revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the most updated version of this Privacy Policy.

2. Information covered by this privacy policy

For purposes of this Privacy Policy, “Personal Information” means information that directly or indirectly identifies an individual, such as a name, email address, identification number, location data, online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual, and also includes information referred to as “personally identifiable information” or “personal data” under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we do not own or control or people we do not manage. Our Website may contain links to other websites, applications, platforms or services operated by third parties. Those third parties' practices are covered by their privacy policies. We recommend you review those third parties' policies to understand how they may use your personal information.

3. Information we collect

We collect certain Personal Information about you when you visit our Website, register for an Account, or use our services. The Personal Information which we collect may include, without limitation:

  • Information you provide to us during the registration and opening of an Account, including documents we may request you provide (during registration or thereafter when using the services), as well as any other data that you submit to us via the Website or email and/or in connection with the use of our services (e.g. first and last name, date of birth, email address, phone number and other contact details);
  • Account transaction history, whether this takes place via the Website or via other means of communication (e.g., credit card information or other payment solution information);
  • Website visitor data, logins and any relevant details, including traffic data, browser/device data, weblogs, activity logs and other information recorded in our system; and
  • Other information that may be collected automatically through technologies such as cookies (see below under “Cookies Policy”).

We will not collect any Personal Information about you without your knowledge and consent. We may however receive certain Personal Information from online vendors and service providers, such as, without limitation, fraud prevention companies. In addition, we retain the right to engage the services of third-party providers to render technical support so as to process your online transactions and source gaming content.

Please understand that we may be granted access to any information you may provide to such vendors, service providers and third-party e-commerce services. We will use and safeguard any Personal Information so obtained, as set out in this Privacy Policy.

Any information that you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy, and we shall take any necessary steps to ensure that our agreements with third-party service providers always protect your Personal Information.

4. How we use your information

We use the Personal Information we collect from you in order to provide our services and for our internal purposes, as follows:

  • Processing your bets and transactions. This includes your use of credit card(s) and other online payment solutions offered by the Website to carry out your requested services;
  • Providing you with gaming and other ancillary services that are available on our Website;
  • Providing customer support, such as assistance with setting up and managing your account, helping with issues related to the operation of the Website and using the services and assisting in solving technical problems, etc.;
  • Identifying and performing necessary verification checks;
  • Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates and affiliates (only to players who have specifically consented to receiving such marketing material, which consent may be revoked at any time);
  • Complying with legal responsibilities, including with anti-money laundering (AML) regulations and combating the financing of terrorism (CFT) laws;
  • Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;
  • Analysing customer trends, including without limitations, through market study assessments and other tools we may use from time to time;
  • Conducting research and statistical analysis of aggregated data;
  • Improving our services and getting players' feedback to games, features and other issues; and
  • For litigation and other legal purposes.

5. Marketing communication

In the event that you have elected to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners, such as casino game providers.

Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Account settings or by contacting our customer support at

Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

6. Discloser of personal information

In case we discover or suspect that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false Personal Information, impersonating any other player, data privacy breaches, money laundering, using stolen credit cards or otherwise unauthorized use of any payment means, etc., the Company reserves the right to disclose such player's Personal Information to relevant third parties in its investigation of such matters.

7. Security of personal information

We are committed to provide secured gambling services to players. We maintain appropriate technical and organizational measures to protect the security, confidentiality, and integrity of the information that we collect from you. These safeguards are designed to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction of information collected on our platform. We use special anti-fraud techniques to prevent financial fraud on the Website; any discovered attempts of fraudulent actions will result in immediate termination of a player's Account. While we take reasonable efforts to guard Personal Information we knowingly collect from you, no security system is impenetrable. We cannot provide 100% guarantee on the security of any information that we process.

8. Data recipients

We may share Personal Information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies and the subsidiaries and affiliates of these respective companies, as well as other companies with whom we carry out business.

Data processing of your information may be undertaken by us or by a third party to fulfil data processing needs. For instance, we use third-party data processors to process limited personal information on our behalf. Such service providers support the Website, especially relating to hosting and operating the Website, marketing, analytics, improving the Website, and sending email newsletters. We shall ensure that the transfer of Personal Information under these circumstances is compliant with applicable data protection laws and this Privacy Policy.

Employees of the Company, more specifically Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers as well as other selected employees and office holders, shall also have access to your Personal Information for the purpose of executing their duties, providing you with assistance and communicating with you. Our employees who have access to or are associated with the collection and processing of Personal Information have signed adequate confidentiality agreements to protect the confidential nature of your Personal Information pursuant to applicable gaming and data protection laws.

In order to provide you with an efficient service, we and/or our service providers might require transferring your Personal Information from one country to another in the European Union (EU) and European Free Trade Association (EFTA) regions and also to some data processors that may be based outside of the European Economic Area (EEA). By browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our service providers) processing of your data in these countries. We shall always use our best efforts to ensure that your information and data is treated securely and in accordance with applicable data protection laws and this Privacy Policy.

We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, please contact the DPO at

9. Releasing data to third parties

We do not sell, rent or otherwise transfer your Personal Information to third parties, other than as specifically set forth in this Privacy Policy.

We may disclose your Personal Information if required by law, regulation, or other legal subpoena or warrant or any governmental authority. We may also disclose your Personal Information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its partners, customers or any third party.

Personal Information will be disclosed to third parties in the following cases:

  • Where we are required to do so by law;
  • If we need to do so in order to provide our services, including without limitations, to share data with payment processors;
  • To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;
  • When the Company believes that disclosure is necessary to protect the Company's or any player's safety, or the safety of others, investigate fraud, or respond to a government request;{" "}
  • Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition; or{" "}
  • To any other third party with the player's prior consent to do so.

10. Data retention

You and the Website can decide to have your Account closed at any time. Following closure of your Account, we will retain your Personal Information on record for as long as required by law.

This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.

You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain personal information of players submitted during registration and any data passed on during the operative period of an Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.

11. Your right to access and control your personal information

You can view, access, edit, or delete your Personal Information by logging into your Account. You can always choose whether you want to receive marketing communications from us. You can also opt out from receiving marketing communications from us by using the opt-out link on the communication

Depending on where you live, you may have additional rights relating to the collection and use of your Personal Information, based upon local data protection laws. These rights include the right to:

  • Access the Personal Information that we hold about you;
  • Know how we process your Personal Information;
  • Correct any inaccuracies in the Personal Information that we hold;
  • Delete your Personal Information (Note that this right is subject to certain exceptions. We may have a legal or regulatory obligation or other valid reason to continue to process it. If your deletion request is subject to one of these exceptions, we may deny your deletion request.);
  • Restrict the processing of your Personal Information;
  • Transfer your Personal Information;
  • Obtain a copy of the Personal Information that you provided;
  • Object to the processing of your Personal Information;
  • Decline decision-making based solely on automated processing that has a legal impact; and
  • Withdraw your consent at any time, should we process your Personal Information based upon consent (Note: if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of your Personal Information, if such use or disclosure is necessary to enable you to use some or all of our services);{" "}
  • File a complaint about our practices with respect to your Personal Information with the supervisory authority of your country or EU Member State. A list of supervisory authorities in the EU is available here: The U.K. supervisory authority may be contacted at{" "}

To exercise your rights, you may contact us at We may need to verify your identity and place of residence before completing your rights request. We will only use Personal Information provided in a request to verify you and complete your request. We do our best to ensure that we respond to valid requests within one month unless otherwise required by law.

If you are a resident of a EU member country state and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:

If you are a resident in Switzerland and you believe we are unlawfully processing your personal information, the contact details for the data protection authorities are available here:

‍If you have questions or comments about your privacy rights, you may email us at

12. Cookie Policy

When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address, and the referring website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors. We do not use automatically collected information to identify you personally without receiving additional consent.

To collect the information in question, we use cookies and similar tracking tools. Cookies are small text files that are stored on your computer or equipment when you visit our web pages. Some of the cookies are essential for the Website to operate; others improve your Website experience and help us deliver a better service. Below are the types of cookies we use and their purposes.

  • Required cookies: enable the navigation and basic functionality of the Website, e.g., access to areas of the Website restricted to registered players.
  • Functional cookies: allow us to analyze our Website usage and your selections on the Website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalized experience.
  • Advertising cookies: allow us to gauge how effective our content marketing is. These cookies are provided by our partners to track Website visits and new player registrations from advertising. We do not share your Personal Information (such as name or email) to affiliated partners except for site visit data collected directly by such advertising cookies. However, your site visit data may be linked with other Personal Information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.

In addition to the above, we use a number of third-party service providers who also set cookies on this Website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns. Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit To opt out of being tracked by Google Analytics across all websites visit

13. Protection of minors

The Website is not intended for or directed to minors or persons under the age of legal consent. Any person who provides us with Personal Information represents to us that they are the age of legal consent in their jurisdiction. We reserve the right to access and to verify any Personal Information by or collected from you. If we become aware that a minor has attempted to or has submitted Personal Information, we will remove such information from our records. If you believe that a minor has sent us Personal Information, please contact us at to request that information be removed from our records.

14. Changes to our Privacy Policy

We will update this Privacy Policy when necessary to reflect developments in applicable law, customer feedback and changes to our Website. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of the page. If there are material changes to the statement or in how we will use your Personal Information, we will notify you either by prominently posting a notice of such changes before they take effect or by sending you a notification directly. We encourage you to periodically review this Privacy Policy to learn how we are protecting your information.

15. How to contact us

If you have a technical or support question, please send us an email at