Updated: May 2024
We take your privacy very seriously and are committed to protecting and respecting the data of our players and website visitors. This Privacy Policy (“Privacy Policy”) explains what personal information we collect when you visit our website at www.otherworld.xyz (“Website”), when you register for an account to play our games, or when you otherwise make contact with us. It further explains why we collect that information, and how we use, share, and protect it.
The Website is owned and operated by Jack’s House B.V. (“Company”, “We”, “Us”, “Our”), a company registered and established under the laws of Curacao, with its registered address at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curacao, Curacao. By registering and opening an account with the Website (“Account”), you confirm your agreement to this Privacy Policy. If you do not agree with the terms of this Privacy Policy and/or do not wish to provide us with any of the personal information we require, please do not use the Website. Please note that this Privacy Policy constitutes an agreement between you and the Company. We may change this Policy from time to time at our sole discretion and we encourage you to revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the most updated version of this Privacy Policy.
For purposes of this Privacy Policy, “Personal Information” means information that directly or indirectly identifies an individual, such as a name, email address, identification number, location data, online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual, and also includes information referred to as “personally identifiable information” or “personal data” under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we do not own or control or people we do not manage. Our Website may contain links to other websites, applications, platforms or services operated by third parties. Those third parties' practices are covered by their privacy policies. We recommend you review those third parties' policies to understand how they may use your personal information.
We collect certain Personal Information about you when you visit our Website, register for an Account, or use our services. The Personal Information which we collect may include, without limitation:
We will not collect any Personal Information about you without your knowledge and consent. We may however receive certain Personal Information from online vendors and service providers, such as, without limitation, fraud prevention companies. In addition, we retain the right to engage the services of third-party providers to render technical support so as to process your online transactions and source gaming content.
Please understand that we may be granted access to any information you may provide to such vendors, service providers and third-party e-commerce services. We will use and safeguard any Personal Information so obtained, as set out in this Privacy Policy.
Any information that you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy, and we shall take any necessary steps to ensure that our agreements with third-party service providers always protect your Personal Information.
We use the Personal Information we collect from you in order to provide our services and for our internal purposes, as follows:
In the event that you have elected to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners, such as casino game providers.
Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Account settings or by contacting our customer support at support@otherworld.xyz.
Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
In case we discover or suspect that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false Personal Information, impersonating any other player, data privacy breaches, money laundering, using stolen credit cards or otherwise unauthorized use of any payment means, etc., the Company reserves the right to disclose such player's Personal Information to relevant third parties in its investigation of such matters.
We are committed to provide secured gambling services to players. We maintain appropriate technical and organizational measures to protect the security, confidentiality, and integrity of the information that we collect from you. These safeguards are designed to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction of information collected on our platform. We use special anti-fraud techniques to prevent financial fraud on the Website; any discovered attempts of fraudulent actions will result in immediate termination of a player's Account. While we take reasonable efforts to guard Personal Information we knowingly collect from you, no security system is impenetrable. We cannot provide 100% guarantee on the security of any information that we process.
We may share Personal Information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies and the subsidiaries and affiliates of these respective companies, as well as other companies with whom we carry out business.
Data processing of your information may be undertaken by us or by a third party to fulfil data processing needs. For instance, we use third-party data processors to process limited personal information on our behalf. Such service providers support the Website, especially relating to hosting and operating the Website, marketing, analytics, improving the Website, and sending email newsletters. We shall ensure that the transfer of Personal Information under these circumstances is compliant with applicable data protection laws and this Privacy Policy.
Employees of the Company, more specifically Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers as well as other selected employees and office holders, shall also have access to your Personal Information for the purpose of executing their duties, providing you with assistance and communicating with you. Our employees who have access to or are associated with the collection and processing of Personal Information have signed adequate confidentiality agreements to protect the confidential nature of your Personal Information pursuant to applicable gaming and data protection laws.
In order to provide you with an efficient service, we and/or our service providers might require transferring your Personal Information from one country to another in the European Union (EU) and European Free Trade Association (EFTA) regions and also to some data processors that may be based outside of the European Economic Area (EEA). By browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our service providers) processing of your data in these countries. We shall always use our best efforts to ensure that your information and data is treated securely and in accordance with applicable data protection laws and this Privacy Policy.
We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, please contact the DPO at dpo@otherworld.xyz.
We do not sell, rent or otherwise transfer your Personal Information to third parties, other than as specifically set forth in this Privacy Policy.
We may disclose your Personal Information if required by law, regulation, or other legal subpoena or warrant or any governmental authority. We may also disclose your Personal Information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its partners, customers or any third party.
Personal Information will be disclosed to third parties in the following cases:
You and the Website can decide to have your Account closed at any time. Following closure of your Account, we will retain your Personal Information on record for as long as required by law.
This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.
You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain personal information of players submitted during registration and any data passed on during the operative period of an Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.
You can view, access, edit, or delete your Personal Information by logging into your Account. You can always choose whether you want to receive marketing communications from us. You can also opt out from receiving marketing communications from us by using the opt-out link on the communication
Depending on where you live, you may have additional rights relating to the collection and use of your Personal Information, based upon local data protection laws. These rights include the right to:
To exercise your rights, you may contact us at dpo@otherworld.xyz. We may need to verify your identity and place of residence before completing your rights request. We will only use Personal Information provided in a request to verify you and complete your request. We do our best to ensure that we respond to valid requests within one month unless otherwise required by law.
If you are a resident of a EU member country state and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://www.edpb.europa.edu/about-edpb/about-edpb/members_en.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland and you believe we are unlawfully processing your personal information, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
If you have questions or comments about your privacy rights, you may email us at dpo@otherworld.com.
When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address, and the referring website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors. We do not use automatically collected information to identify you personally without receiving additional consent.
To collect the information in question, we use cookies and similar tracking tools. Cookies are small text files that are stored on your computer or equipment when you visit our web pages. Some of the cookies are essential for the Website to operate; others improve your Website experience and help us deliver a better service. Below are the types of cookies we use and their purposes.
In addition to the above, we use a number of third-party service providers who also set cookies on this Website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns. Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit https://www.aboutcookies.org.uk/managing-cookies. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
The Website is not intended for or directed to minors or persons under the age of legal consent. Any person who provides us with Personal Information represents to us that they are the age of legal consent in their jurisdiction. We reserve the right to access and to verify any Personal Information by or collected from you. If we become aware that a minor has attempted to or has submitted Personal Information, we will remove such information from our records. If you believe that a minor has sent us Personal Information, please contact us at dpo@otherworld.xyz to request that information be removed from our records.
We will update this Privacy Policy when necessary to reflect developments in applicable law, customer feedback and changes to our Website. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of the page. If there are material changes to the statement or in how we will use your Personal Information, we will notify you either by prominently posting a notice of such changes before they take effect or by sending you a notification directly. We encourage you to periodically review this Privacy Policy to learn how we are protecting your information.
If you have a technical or support question, please send us an email at support@otherworld.xyz.